X9d Privacy Policy — User Information Protection
This Privacy Policy explains how x9d collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy is governed by the laws of Malaysia.
Information Collected by x9d
When you register or use the x9d platform, we collect several categories of information to ensure our services run smoothly and securely. This includes:
Account Information
Full name, email address, phone number, date of birth, and the password you set when creating your account. This information is used to verify your identity and grant you access to the platform.
Device & Browser Information
Device type, operating system, IP address, browser type, and login session details. This information helps us detect suspicious activity and strengthen your account security.
Payment Information
Transaction details in Malaysian Ringgit (RM / MYR), including payment method, amount, and transaction timestamp. We do not store full card numbers — sensitive payment information is processed through approved payment providers.
Usage Data
Pages visited, games or sections accessed, session duration, and in-platform actions. This data helps us understand usage patterns and continuously improve the overall x9d user experience.
How We Use Your Information
X9d uses the information we collect solely for legitimate and transparent purposes. We do not sell users' personal information to any external party. The primary uses of this information are as follows:
- Verifying user identities and preventing fraud during registration and login
- Processing MYR deposits and withdrawals securely and accurately
- Providing effective customer support whenever users need assistance
- Sending account-related notifications such as transaction confirmations and security alerts
- Complying with applicable legal and regulatory requirements in Malaysia
- Detecting and investigating fraudulent activity or security breaches
- Improving platform features, fixing bugs, and enhancing the overall user experience
X9d will not use your data for any other purpose without your prior consent, unless required by law.
Data Storage, Security & Sharing
Storage & Security
All x9d user data is stored on servers protected to industry security standards. We apply encryption both in transit and at rest to ensure your information remains inaccessible to unauthorised parties.
Internal access controls ensure that only authorised personnel can access user data, and only for the purposes strictly required. Regular security audits are conducted to identify and address any vulnerabilities.
Third-Party Sharing
X9d does not share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:
- Payment providers — Transaction details are shared with approved payment providers solely to process MYR deposits and withdrawals
- Legal requirements — We may be required to disclose information to Malaysian authorities if mandated by a court order or applicable law
- Platform protection — In cases involving active fraud investigations, relevant information may be shared with the appropriate authorities
User Rights & How to Contact Us
Your Personal Data Rights
As an x9d user, you have the following rights regarding your personal information:
- Right to Access — You may request a copy of the personal information we hold about you at any time
- Right to Rectification — If any information is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team
- Right to Erasure — You may request the deletion of your account and personal data, subject to our legal obligations to retain certain transaction records under Malaysian law
Privacy Policy Updates
X9d reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notifications. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.
Contact Support Team
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please reach out to the x9d support team via our support email: [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe. For general questions, you may also refer to the x9d FAQ page.
Your Data Is Safe With Us
X9d is committed to protecting the privacy of every user in Malaysia. Register your account with confidence — your information is handled to the highest security standards.